Frequently asked questions

Choose an available timepiece and complete the secure checkout, or contact our specialists for a private purchase. Every watch can first be reserved with a deposit that is calculated on its value.

Yes. An eligible timepiece is reserved with the deposit shown on its product page while our team finalises identification, delivery and the remaining invoice with you.

Yes. Private viewings are available by appointment. Contact our specialists to arrange a suitable time.

You select a timepiece, open the reservation form, complete your details and pay the deposit securely. The watch is then withdrawn from sale for you while documentation, final authentication and delivery are arranged.

Exclusive timepieces are supplied to order and by reservation. The deposit confirms your intent so we can take the watch off the market, decline other inquiries and start the final authentication.

It depends on the value of the model: up to €5,000 the deposit is €500; from €5,000 to €10,000 it is €1,000; from €10,000 to €20,000 it is €2,500; from €20,000 to €30,000 it is €5,000; above €30,000 the deposit is 10% of the price. The exact amount is always shown on the product page and in checkout before you pay.

The remaining balance is settled in line with the order and before or upon delivery, by bank transfer or in person at our Amsterdam Zuidas office. Your deposit is deducted in full from the final invoice.

If we cannot deliver the watch as described, or it does not pass our final authentication, the deposit is refunded in full within five business days. If you cancel a confirmed special order, the reservation and purchase conditions on the reservation page apply.

Available watches are generally dispatched within one to three working days after payment and final verification.

We deliver throughout the Netherlands and most European destinations, subject to insurance and local import requirements.

Yes. Every watch remains fully insured for its purchase value until signed delivery.

Email sales@aureawatch.com with your order reference. Never send a high-value watch independently; we provide secure insured instructions.

It must be unworn and complete with all supplied links, seals, boxes, papers and accessories.

Refunds are issued after the returned watch passes our documented condition and authenticity inspection.

Our specialists inspect the movement, case, dial, bracelet, serial information and documentation before a watch is listed.

The warranty supplied with each timepiece is stated clearly on its product page and purchase documents.

We use transparent condition grading, detailed photography and disclosure of known polishing, wear or replacement components.

Yes. Submit the reference, condition, provenance and clear photographs for an initial valuation by our buying team.

Yes. Our collector network can discreetly locate rare references and configurations, with authentication before purchase.

Create and verify your account, open the live lot and place a direct or maximum proxy bid before the countdown ends.

Yes. Submit your watch for review; accepted lots are authenticated, photographed and assigned an agreed reserve strategy.