Customer service
Returns
Every return is handled directly by our watch specialists, with secure transport and a documented inspection protecting both you and the provenance of the timepiece.
Requesting a return
Contact sales@aureawatch.com with your order reference before sending a watch. We confirm eligibility and provide insured return instructions tailored to the value of the timepiece.
Return condition
The watch must remain unworn and be returned with every supplied link, seal, box, document and accessory. Removed protective seals or signs of wear may affect eligibility.
Issue on arrival
Report visible transport damage or a discrepancy immediately and keep all packaging. Our specialists will arrange a secure collection and priority assessment.
Refunds
Once the timepiece has passed our condition and authenticity inspection, the refund is issued to the original payment method within the legally applicable period.
Return shipping
Never ship a high-value watch independently. We arrange the approved, tracked and insured return service; applicable costs are confirmed before collection.
Exchanges
If you prefer another reference, configuration or size, a specialist can discuss an exchange or trade-in after the returned watch has passed inspection.